CardlySupport
Email [email protected]. We usually reply within two working days.
Please don't send card numbers, CVVs or screenshots of your cards. We never need them.
Can you recover my cards?
No. Cards are encrypted on your phone and never reach us. Turn on automatic backup in Settings → Backup so you always have an encrypted copy that only your password opens.
I changed phones
Install Cardly, sign in with the same account, then Settings → Backup → Restore and choose your backup file.
Reminders don't arrive
Check that notifications are allowed for Cardly. On Android, also allow alarms and reminders, and turn off battery optimisation for Cardly. Use Test reminder on a card to check.
Scanning doesn't read my card
Use good light and hold the card flat inside the frame. For numbers printed on the back, scan the back too. You can always enter details by hand.
How do I delete my account?
Settings → Delete account and cards. This removes your sign-in and erases your cards on the phone.